Gain 24/7 Visibility and Expert Back-up—Sleep Easier Knowing We’ve Got You Covered
“If it’s not monitored, it’s broken.” From application performance to infrastructure health, BERM arms you with full-stack observability and an around-the-clock support team that jumps on alerts so you don’t have to.
Mini Case Study
Problem: A SaaS provider’s on-prem monitoring missed memory leaks until customer-facing outages. Their in-house team was overwhelmed by false positives.
Solution: We deployed OpenTelemetry agents, centralized metrics in Grafana, and configured AI-driven anomaly detection in Datadog. Our follow-the-sun support rotation aligns with your SLAs.
Result: Mean Time to Detect (MTTD) fell from 45 minutes to 3 minutes, Mean Time to Recover (MTTR) is now under 15 minutes, and ticket volume decreased by 50%.
What You’ll Get
End-to-End Instrumentation: Metrics, traces, and logs unified in one pane
Smart Alerting: Noise-reduced thresholds, anomaly detection, and adaptive baselines
“Follow-the-Sun” Support: 24/7 on-call engineers in multiple time zones
Monthly Insights Report: Trend analysis, capacity forecasting, and executive summaries
Note: The results and metrics described in this user case are particular and exclusive. They may differ based on your setup.
